No anxieties, we’ve received you! According to your certain circumstance, we are able to both system the transaction Usually or counsel a refund on your address. To take care of scenarios similar to this a lot quicker, feel free to reach out to us at [e-mail shielded], we’re here for you 24/seven.
In these cases, we stimulate you to contact our guidance staff. The exchange is usually continued from there, or alternatively, you're free of charge to request a refund.
The process of exchanging copyright consists of a variety of ways, And through All those steps, a variety of costs are billed.
ChangeNOW is partnered with a KYC service provider termed SumSub. To be able to Obtain your identification verified, you will end up offered to stick to SumSub’s backlink (It will probably be under the Validate button) and full the verification through a cushty and easy UI.
However, us carrying out exchanges through 3rd party providers does not necessarily mean we forfeit our accountability for that exchange. If you operate into any issues in the exchange, just Enable our assistance crew know and we will allow you to out within the shortest time possible.
ChangeNOW makes use of an automatic possibility administration method to check all transactions. Every situation will likely be thought of individually. In accordance with European AML directives, KYC rules, and System prerequisites, we will talk to you to provide a scan of the ID doc legitimate in the region, and some more information on the funds’ origin.
Implementing preset charge exchanges potential customers us to lay down a little reserve to ensure your basic safety from exchange fee fluctuations. It's involved into the rate you will note at the start with the exchange, no other charges incorporated.
Each and every KYC case is dealt with individually. If a certain shopper is suitable for your procedure considering that their transaction had been marked as suspicious, they are going to Have a very Specific standing update around the exchange page along with a Validate button; the button will cause our KYC company SumSub’s verification Device.
If these actions will not assist, you should Make contact with our assist Change now at: [electronic mail secured] or use this hyperlink. We can get again to you personally right away.
Once you established your chosen exchange pair, you don't have to manually create new exchanges ever once more – utilize the generated address for all long run transactions with this particular pair, including cross-chain swaps.
No asset backs Bitcoin, just like most fiat currencies aren’t backed by any asset Because the gold common has long been abandoned.
If there is sizeable evidence that implies the money were being without a doubt stolen, ChangeNOW will do its best to briefly freeze the assets. All through the procedure, the law enforcement or Law Enforcement should give us which has a report on the continued case inside fourteen times When you submitted a help ticket.
Essential! For some currencies, we use a person deposit address for all orders and thus require a memo to become specified in your deposit transaction. This memo is shown suitable underneath our deposit tackle.
Moreover, your whole exchange historical past is stored in the Professional account – enroll and keep track of you transactions with ease.